Introduction

Service Scout helps you manage customer issues, track time, send invoices and receipts, and keep your services, devices, and parts organized—all in one place.

What you can do

• Track issues — Create and manage jobs with custom types and statuses (e.g. Repair, In progress, Done).
• Manage customers — Keep contact and assignment info in one spot; assign issues to the right people.
• Discuss in context — Add comments with formatting (markdown) and mention teammates.
• Handle billing — Generate estimates, invoices, receipts, and orders as PDFs, and sync with QuickBooks Online.
• Use credits — Apply customer credit balances (e.g. from gift cards) when they pay.
• Stay on schedule — Use the calendar and events, with optional Google Calendar sync.
• Run reports — Export mileage/trips and customer data when you need it.
• Control access — Use roles so staff only see and do what they need to.

Next steps

The docs below cover basic tasks: viewing and managing users and issues, logging time and payments, and closing jobs when work is done and paid.

• Overview of features — Where everything lives in the app.
• Issues — Viewing, creating, and managing issues; billing and closing.
• Users & teams — Viewing, creating, editing users; account status; roles.
• Settings — Company, billing, security, and more.
• For developers — Placeholder for future developer docs (setup, APIs, contributing).