📄️ Issues
Issues are the main way you track work in Service Scout. Each issue is one customer request or job—for example a repair, a consultation, or a project.
📄️ Users & teams
In Service Scout, users can be both staff and customers. Teams group people (e.g. by company or department), and roles control what each person can see and do.
📄️ Credits
Credits are a balance that can be applied when a customer pays for service—like a gift card or prepaid balance on their account.
📄️ Services, devices & parts
Service Scout keeps catalogs of services, devices, and parts so you can quickly add them to estimates, orders, and invoices.
📄️ Events & calendar
Service Scout lets you manage events (e.g. appointments, deadlines) and view them on a calendar. If your organization has it set up, events can also sync to Google Calendar.
📄️ Invoices and billing
Service Scout creates estimates, invoices, receipts, and orders as PDFs you can download or send. If you use QuickBooks Online, you can sync invoices and customer data there.
📄️ Settings
Settings control your company info, how the app looks and notifies you, billing defaults, security, and connections like QuickBooks. Everything in this section is under Settings in the menu (or under your profile where it applies).
📄️ Reports
The Reports section lets you export or view data you need for mileage, customers, and finances.