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Notifications

Service Scout notifies you about assignments, @mentions, billing events, inbound SMS, proposal responses, and more—by email, in-app records, and (when configured) realtime updates in the browser.

Notification list​

  1. Open Notifications from the main navigation.
  2. Review unread and read items; open an item to jump to the related issue, user, or resource when a link is provided.
  3. Use mark as read on individual items or mark all read when you are caught up.

This page gives a durable history beyond the small dropdown in the header.

Realtime updates​

When your organization turns on live updates for the app, new notifications can appear without refreshing the page. If that is not enabled, notifications still work—they update when you load a page or open the list.

Note: Non-production sites (for example a staging copy) sometimes need the same hosting setup as your live site for live updates to work. Ask your admin if notifications only refresh after a reload.

Preferences​

  1. Click your account menu (name / avatar).
  2. Open Alerts & notifications (wording may match your deployment).
  3. Choose which events send email vs stay in-app, and tune categories your admin exposes.

Workspace defaults may still apply; some high-priority notices cannot be fully disabled.

Common notification types​

Examples (actual list depends on your workspace):

  • Issue created, updated, assigned, or deleted
  • @mentions in comments
  • Estimates and invoices
  • Inbound SMS
  • Proposal accepted or declined (when enabled)